1. Eligibility
Request within 30 days of purchase for eligible digital products.
The product must not meet its stated description or be technically unusable after you have contacted support for help.
2. Non-Refundable Items
Live sessions, coaching, or custom services once delivered.
Discounted bundles or promotional items where terms are explicitly stated at checkout.
3. Requesting a Refund
Email support@scalenestmedia.com with your order number, purchase date, and a brief description of the issue.
We review and respond within 2 business days with next steps.
4. Refund Method
Approved refunds are processed to the original payment method within 5–7 business days.
Bank, gateway, or currency conversion fees may affect the final amount received.